Shipping Policy

At Millet Twist, we take care to pack and dispatch your order safely and as quickly as possible. Please review the following shipping terms before placing your order.

Order Processing & Product Availability

All orders are subject to product availability.

Orders are generally processed and dispatched within 1–2 business days after the order is successfully placed and payment, where applicable, is confirmed.

If an ordered product becomes unavailable after you place your order, we will contact you and offer an appropriate option, which may include:

• Waiting for the product to become available;

• Selecting an alternative product or variant with your consent; or

• Receiving a refund for the unavailable product/order, as applicable.

We will not substitute an ordered product with another product or variant without your consent.

Delivery Locations & Timelines

We deliver across most serviceable pin codes in India through our logistics partners.

Once dispatched, orders are generally delivered within approximately 5–7 business days, depending on the destination and courier serviceability.

Delivery timelines are estimates and may vary because of circumstances such as:

• Remote or limited-service locations;

• Festive seasons or high-order volumes;

• Weather conditions or natural calamities;

• Government restrictions;

• Courier or transportation disruptions; or

• Other circumstances reasonably outside our control.

Orders are generally not processed or dispatched on Sundays, public holidays or days on which our fulfilment operations are closed.

Tracking details will be shared with the customer once the order has been dispatched, wherever available.

Shipping Charges

A flat shipping charge of ₹100 applies to orders below ₹800.

Orders of ₹800 or above qualify for free standard shipping.

Any applicable shipping charge will be displayed before completion of payment.

For bulk, wholesale or B2B orders requiring special shipping arrangements, additional logistics charges may apply. Such charges will be communicated and agreed upon before the order is processed.

Customer Responsibility for Delivery Details

Customers are responsible for providing a complete and accurate shipping address, pin code and active contact number while placing an order.

Please ensure that someone is available to receive the parcel when delivery is attempted.

Customers are also requested to respond to calls, SMS, WhatsApp messages or other delivery-related communication from the courier partner where required for successful delivery.

Millet Twist will not be responsible for delivery failures resulting from incorrect or incomplete information provided by the customer.

If you notice an error in your address or contact information after placing an order, please contact us immediately. Address modifications after dispatch may not always be possible.

Failed Delivery & Return-to-Origin (RTO)

If a shipment cannot be successfully delivered and is returned to Millet Twist, it is referred to as a Return-to-Origin (RTO) shipment.

An order may be considered a Customer-Attributable RTO where the return occurs due to reasons including:

• Refusal to accept the shipment;

• Customer being unavailable despite reasonable delivery attempts;

• Customer being unreachable on the provided contact number;

• Failure to respond to delivery communication;

• Incorrect or incomplete address provided while placing the order; or

• Failure to accept or collect the shipment after reasonable delivery attempts.

Prepaid RTO Orders

For prepaid orders that become Customer-Attributable RTOs, ₹200 in logistics charges will be deducted from the refundable amount, comprising:

₹100 Forward Shipping / Logistics Charge
₹100 Return-to-Origin (RTO) / Reverse Logistics Charge

Any remaining eligible amount will be refunded to the customer's original payment method.

The ₹200 logistics deduction may also apply where the original order qualified for promotional or free shipping, since forward and reverse logistics costs are still incurred by Millet Twist when a shipment is returned due to customer-attributable reasons.

Where the eligible refundable amount is less than ₹200, the deduction will be limited to the amount available for refund.

When RTO Charges Will Not Apply

Customer-attributable RTO deductions will not apply where the delivery failure is reasonably determined to have resulted from an error attributable to Millet Twist or its delivery/logistics partner, including circumstances such as:

• No reasonable delivery attempt being made;

• Shipment being lost in transit;

• Incorrect shipping information being transmitted by Millet Twist despite correct information being provided by the customer;

• Material damage to the parcel during transit; or

• Any other delivery failure where the customer was not responsible.

Such cases will be reviewed individually and an appropriate resolution will be provided.

Reshipping RTO Orders

Reshipping a returned order is subject to product condition, remaining shelf life, availability and food-safety considerations.

Since Millet Twist sells food products, products returned after extended transit may no longer be suitable for reshipment.

Therefore, reshipping an RTO order cannot be guaranteed.

Where reshipping is possible and approved, applicable shipping charges may need to be paid before the shipment is dispatched again.

Damaged, Tampered, Missing or Incorrect Products

We take reasonable care while packing every Millet Twist order.

If your parcel arrives visibly damaged or tampered with, we recommend notifying the delivery executive wherever possible and contacting Millet Twist as soon as possible.

Claims relating to:

• Transit damage;

• Torn or leaking packaging;

• Missing products;

• Incorrect products; or

• Tampered parcels

should be reported to us within 48 hours of delivery.

Please provide your order number along with clear photographs and any other available evidence showing the issue.

We strongly recommend recording a continuous, unedited unboxing video from the sealed parcel until all products are visible, as this can significantly help us verify transit damage, shortage, tampering or incorrect-product claims and raise the matter with our logistics partner.

We may request photographs, video or other reasonable supporting information while investigating a claim.

Each claim will be reviewed based on the available evidence and circumstances.

For replacement and refund eligibility, please refer to our Return & Refund Policy.

Delivery Accepted by Another Person

Where a parcel is delivered to and accepted by a family member, employee, security personnel, receptionist or another person available at the delivery address provided by the customer, the shipment may be considered successfully delivered.

If you believe there is an issue with such a delivery, please contact us promptly so that we can investigate the matter with the delivery partner.

Contact Us

For shipping, delivery or order-related assistance, please contact:

Email: hello@millettwist.com

Call / WhatsApp: +91-9701717774

Please share your order number when contacting us so that we can assist you more efficiently.